Martin Luther Gene tells of his day at work.
Just one of the past due accounts on my “list”, not even for all that much money. As soon as I got past telling this woman who I was and why I was calling I paused intentionally as always to get a reaction.
“Well let me tell you what the situation is…” She paused, took a deep breath and continuied. “My father passed away recently. He died accidently, I don’t mean he died in like a car accident or fell down, he died as a result of a defective butane lighter that exploded in his face!”. “This is one of the first times I’ve been able to talk about it without breaking up…” and talk about it she did.
To sum it up, her father lived alone in a secluded area and after the lighter blew up in his face it started a fire that he evidently put out with his bare hands. It was 3 days before his body was found. She said there was burnt skin stuck to the wall near where he collapsed. “…and you could see the the stains on the carpet where his body fluids leaked!”. There was a lot more about problems with the insurance companies and the county required “clean up” before the property can be lived in or sold. I just let her go on. It was far more entertaining than any other call I would make.
So when her voice started getting shaky, and she said “I just don’t know what to do, or where to start!”, I said “how about I just fax you a copy of the invoice so you don’t have to look for the original?”. She thought that was a good idea.